Evri (formerly Hermes) is a prominent parcel delivery company in the UK, handling millions of shipments annually. Whether you're a customer awaiting a delivery, a business sending packages, or experiencing an issue with a shipment, contacting Evri's customer service is often necessary. This article comprehensively details how to contact Evri by phone, addressing frequently searched terms like "my Hermes contact number 0800," "Hermes speak to customer services," "Hermes free phone number UK," "Hermes phone number customer service," and more. We'll also explore alternative contact methods.
The Primary Evri Phone Number: 0330 808 5456
The most direct way to contact Evri's customer service is by phone. Their primary number is 0330 808 5456. However, it's crucial to understand the nuances of this number and the service it provides:
* Call Charges: While this number is not a traditional "free phone" number (0800), it's a 03 number. Calls to 03 numbers are usually included in your mobile phone contract's inclusive minutes, but this depends entirely on your specific mobile provider and tariff. Always check your contract details before calling to avoid unexpected charges. Landline calls to 03 numbers are charged at the same rate as geographic numbers (01 and 02).
* Helpline Hours: The Evri helpline operates from Monday to Friday, 8am to 4pm. Outside these hours, you will not be able to reach a live agent. This limited availability is a common point of frustration for customers, particularly those experiencing urgent delivery issues outside these hours.
* Expected Wait Times: Be prepared for potential wait times. Evri's customer service lines can get busy, especially during peak periods. The length of your wait will depend on the time of day and the overall call volume.
Addressing Common Search Queries:
Many people search for specific variations of Evri's contact information. Let's address some of these common queries:
1. My Hermes Contact Number 0800:
There is no longer a readily available 0800 (freephone) number for Evri customer service. The 0330 number mentioned above is the primary contact method. The absence of a freephone number is a significant factor in customer feedback, often cited as a point of dissatisfaction.
2. Hermes Speak to Customer Services:
To speak to Evri customer services, dial 0330 808 5456 during their operating hours (Monday to Friday, 8am to 4pm).
3. Hermes Free Phone Number UK:
As previously stated, Evri does not currently offer a free phone number in the UK. The 0330 number is the closest available option, but it's important to confirm with your phone provider if calls to this number are included in your package.
4. Hermes Phone Number Customer Service:
The main customer service phone number for Evri is 0330 808 5456.
5. Hermes Tracking UK Phone Number:
While there isn't a dedicated tracking phone number, you can use the 0330 808 5456 number to inquire about your tracking information. However, it's generally more efficient to track your parcel online through the Evri website or app, which provides real-time updates.
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